Accessibility

Accessibility Statement for West Suffolk Council Recruitment website

This accessibility statement applies to the www.recruitment.westsuffolk.gov.uk domain.

This website is run by West Suffolk Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

zoom in up to 400 per cent without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
listen to most of the website using a screen reader.

We are always working to make the website text as simple as possible to understand.

In accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, we regularly monitor the accessibility standards of our website. To do this, we use a tool called Silktide which monitors and tests the website and sends reports to us.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We checked https://recruitment.westsuffolk.gov.uk/ on 30 December 2025 against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

Based on our testing, this site is partially compliant with WCAG 2.2 AA. This means there are some things which are not fully accessible.

How we checked

We used a mixture of manual checks and automated tests.

The automated tests were completed using Silktide and a manual check of sample pages.

Manual checks included using pages without a mouse, viewing the page at different zoom settings, and simulating viewing the page on a small screen.

We know some parts of this website are not fully accessible:

Some functionality may not be available to keyboard users WCAG 2.0 A 2.1.1 (5 issues)
Not all HTML is in a meaningful sequence WCAG 2.0 A 1.3.2 (45 pages)
Some links do not clearly indicate when they are selected WCAG 2.2 AAA 2.4.13 (96 issues)

Feedback and contact information

If you need information on this website in a different format such as accessible PDF, large print or easy read please visit our Contact us page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Communications team by email: communications@westsuffolk.gov.uk.

Please include:

‘Recruitment website accessibility’ in the subject line
the web address (URL) of the page with the issue
details of the issue.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

West Suffolk Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and the exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

Aim for large interactive controls WCAG 2.1 AAA 2.5.5 (123 issues) Interactive components on a page, such as buttons or fields, should ideally be large enough to be easily used by people with motor impairments. The recommended size is 44 x 44 CSS pixels, with some exceptions - not all all the buttons and navigation link controls are large enough.
Ensure controls clearly indicate when they are selected WCAG 2.2 AAA 2.4.13 - it is not obvious when some links are selected (97 issues).
Ensure links explain they open in a new tab WCAG 2.0 AAA 3.2.5 - not all links to documents or external websites say that they open in a new tab (7 issues).
Ensure captions are provided for all pre-recorded audio and video WCAG 2.0 A 1.2.2 (2 issues) - two films need captions adding.
Ensure functionality is available to keyboard users WCAG 2.0 A 2.1.1 (5 issues) - some links need to be reviewed.
Ensure HTML is in a meaningful sequence WCAG 2.0 A 1.3.2 (44 pages) A page should still make sense if its content is experienced in a linear order. For example, if each part of the page is read out by a screen reader - these need to be manually reviewed.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDF documents we publish will meet accessibility standards.

Logos and branding

Images of text are not accessible, but logos and branding are exempt from the accessibility requirements WCAG 1.4.5 Images of Text

What we’re doing to improve accessibility

We are continually working to improve accessibility. We regularly receive reports from Silktide, the automated system we use to check accessibility, quality assurance and search engine optimisation (SEO) and look to resolve issues on a weekly basis. We also respond to any issues identified by visitors to the websites and regularly review pages.

Where we find accessibility issues, we resolve them as soon as possible. We expect all the current issues to be resolved by June 2026.

We work with our third party suppliers (for example our recruitment system) to make sure their systems are as accessible as possible, and to resolve issues as quickly as possible.

Preparation of this accessibility statement

This statement was prepared on 20 September 2019. It was last updated on 30 November 2025.

This website was last reviewed on 30 December 2025.

The review was carried out internally by West Suffolk Council, using Silktide for automated testing and manual checking.

The regular automated tests run by Silktide show that the site is rated as 98 per cent compliant:

99.5 per cent compliant with WCAG 2.2 A
99.5 per cent compliant with WCAG 2.2 AA, and
94.6 per cent compliant with WCAG 2.2 AAA standard
the score also includes content, marketing and user experience bringing the overall score to 98 per cent.

Read the full Silktide accessibility report – West Suffolk Council Recruitment website 30 December 2025

We continue to review the website and review any issues as soon as we can when a warning appears.